Privacy policy

This policy explains how CRM Dialer (“we”, “us”) handles personal data when you visit crmdialer.in, request a demo, or use the CRM Dialer product. We wrote it to be read, not skimmed past.

Two different roles

On this website, we decide why and how your data is used (under India’s Digital Personal Data Protection Act, 2023, we are the data fiduciary). This covers the details you give us in the demo form or by email.

Inside the product, our customers decide what lead, contact and call data they store and why. For that data, our customer is the data fiduciary and we process it on their instructions (as their data processor), under our customer agreement and data processing terms. If you were called by a business that uses CRM Dialer, please contact that business first; we will help them respond.

What we collect on this website

• Demo requests: your name, work phone, work email, company, team size, lead sources and any message you add.
• Emails and calls you exchange with us.
• Basic technical data: our hosting provider keeps standard server logs (IP address, browser, pages requested, time) for security and reliability. This site does not use advertising cookies or cross-site trackers.

Why we use it

• To arrange and run your demo and answer your questions.
• To set up a trial or account if you ask us to.
• To keep the website secure and working.

We don’t sell personal data, and we don’t add your number to promotional calling lists. If we would like to send you product updates, we will ask first, and you can opt out at any time.

Who we share it with

Only service providers who help us run the business (hosting, email, and customer-support tools), bound by contracts to use the data only for our instructions, and authorities where the law requires it. In the product, telecom partners process call data only for customers who use cloud calling.

How long we keep it

Demo-request data is kept for up to 24 months after our last conversation, unless you become a customer or ask us to delete it sooner. Server logs are kept for a short period for security. Customer product data is kept and deleted according to each customer’s settings and contract.

Security

Data is encrypted in transit, access is limited by role and logged, and we review our safeguards regularly. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the DPDP Act and Rules require.

Your rights

Under the DPDP Act you can ask us for a summary of the personal data we hold about you, ask us to correct or erase it, withdraw consent you gave, and nominate someone to act for you. You can also raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To do any of this, email hello@crmdialer.in with the subject “Privacy request”. We will respond within the time the law requires.

Changes

If we change this policy in a meaningful way, we will update the date above and, for customers, tell you by email.

Contact

CRM Dialer. Email: hello@crmdialer.in.